Tax Administration Jamaica is advising that the online filing (eFiling) rate for most major tax types increased during the 2016/17 financial year. This means that more taxpayers, both individual and companies submitted their returns online using the Revenue Administration Information System (RAiS).
This trend is indeed encouraging for the Revenue Authority which last year, bolstered its online offerings with the introduction of RAiS which offers taxpayers an expanded suite of online service options.
Data for the just ended financial year showed the following increases with respect to returns filed online: General Consumption Tax (GCT) – 25%; Company Income Tax (CIT) – 54%, Individual Income Tax (IIT) – 40%, Guest Accommodation Room Tax (GART) – 25% and Special Consumption Tax (SCT) – 48%. PAYE, which is mandated to be filed online, maintained its 100% efiling compliance rate.
These outcomes may be attributed to several factors including the full implementation of RAIS, targeted awareness campaigns; intensified education and outreach programmes; the forging of critical strategic stakeholder partnerships as well as, in the case of GCT, mandating specific categories of taxpayers, in this instance, medium to file online.
Additionally, during the 2016/17 financial year, several tax offices were outfitted with an e-Tax Spot, a dedicated area that allows taxpayers to file online with support of TAJ team members. These include Cross Roads, Kingston, Montego Bay, Mandeville Centre, Spanish Town and St. Ann’s Bay Tax Offices. Prior to this, the Constant Spring Tax Office was the only location that boasted an eFiling centre which facilitates online transactions for up to six (6) taxpayers at any given time during the day.
The Authority anticipates that these rates will increase further in the current financial year, as the continued education and awareness efforts will enable more taxpayers becoming familiar with RAiS and its ease of use. Taxpayers are reminded that they may contact their Taxpayer Education Team, Client Relationship Manager (CRM) or the Customer Care Centre at 1-888-Tax-Help (1-888-829-4357) to make arrangements for personalised on-site technical assistance.