Tax Administration Jamaica wishes to advise the public that its Constant Spring Revenue Service Centre continues to be impacted by road works in the area, and as a result changes to its operations have been made. These changes have become necessary as the continued road works in the area is impacting the speed with which Driver’s Licence applications are processed during business hours.
Due to the road works being carried out in the surrounding areas, a high speed fiber-optic cable has been impacted. TAJ has since resorted to using a backup communication channel, which has resulted in driver’s licence processing taking in excess of 45 minutes and a significant backup of customers waiting to be attended to.
In light of this unavoidable issue the tax authority has taken the decision to close it Driver’s Licence processing at the Constant Spring location at 12 midday each day, to address the backup of clients waiting to be attended to, as well as the printing of Licences from the related medium and small tax offices. This means that operations in the section will start when the office opens and close to the public at 12 noon.
Taxpayers are reminded that they have the option of visiting either the Kingston Revenue Service Centre or Spanish Town Tax Office for the same day processing of their Driver’s Licence.
TAJ apologies for the inconvenience caused as it continues to monitor the situation, work to find a solution at its Constant Spring location, and will keep the public updated.
Persons may contact the TAJ Customer Care Centre at 1-888-Tax-Help (1-888-829-4357) toll-free for further information or assistance.