Tax Administration Jamaica0 (TAJ) has taken a major step in creating a more customer-centric business space with the piloting of an automated Customer Flow Management System at the new Falmouth Tax Office and Constant Spring Revenue Service Centre, on November 6 and 8 respectively. The new system is designed to manage customer traffic flow in the office more efficiently, thereby allowing customers to get a time stamped ticket and be seated while they wait for their number to be called, to access services and conduct business in a more orderly and speedier manner, saving time and money.
Since the installation of the automated queuing system at the Falmouth and Constant Spring Offices the tax authority has been receiving positive feedback from customers. On the first day, Maurice Johnson, Entrepreneur, smilingly stated that, “I came to Constant Spring Tax Office to renew my car registration and experienced the new queuing system, and I can tell you it only took me five minutes, the fastest I’ve ever left this location“.
The tax authority installed the system just ahead of the 14th of the month peak period, which is the due date for submitting and paying the Employers Monthly Payroll Declaration (S01). This allowed for a stress test of the system, which will be used to make the necessary adjustments to the system and the supporting infrastructure to ensure the most efficient functioning of the system.
The queue management system will enhance customer processing in TAJ’s business spaces as managers on the ground are able to access real-time and close of business day analytics, to make more effective and efficient customer traffic management decisions, thereby reducing costs to the TAJ and customers.
The new system is expected to become a recurrent feature of Tax Offices across the island in the long term. TAJ continues to reengineer its operations to improve service and efficiency with this system, which forms part of the overall thrust to increase customer satisfaction by reducing the perceived and actual waiting time, while creating a pleasant environment for customers with additional seating and improved signage for greater ease of access to services.
Persons may contact the TAJ Customer Care Centre at 1-888-Tax-Help (1-888-829-4357) toll-free for further information or assistance.