Following the announcement by the Prime Minister (PM) at the Press Briefing yesterday, an assessment has been made of all the functions within Tax Administration Jamaica (TAJ) and it has been determined that all Tax Offices and the Stamp Duty and Transfer Tax Office will remain open during the 7 day period, which comes into effect on Wednesday, March 18, 2020. As such, our frontline staff, supervisors, and support teams will continue to provide service to our valued customers. Based on the assessment and in keeping with the directive that persons who can carry out their functions from home or remotely, several areas considered unnecessary for face-to-face operations will be advised by the TAJ management to work from home.
Customers are encouraged to use the TAJ online tax platform at www.jamaicatax.gov.jm, which offers a wide range of filing, payment and other services from anywhere, at any time. This includes filing and paying business related taxes, such as Income Tax, GCT and Employers Annual Return; querying and paying property tax, certificate of fitness fee and traffic ticket.
Notwithstanding we are aware that some customers will still need to visit a Tax Office to transact their business. However we will be adjusting some services, taking into consideration the appeal by the Prime Minister to maintain social distancing and discourage mass gatherings. The public is advised of the following measures being taken at all our Tax Offices:
- Restricting the number of customers who will be allowed into our offices at one time, to avoid crowding.
- Suspending the services at our eFiling Centre and eFiling stations.
- Suspending the same day service for the renewal of Driver’s Licence, which involves the taking of photographs. Please note that persons will be able to drive with their expired licence and the receipt as proof of payment for the renewal, as now obtains in our smaller offices.
- Suspending the collection of fees for Police Records, as the Jamaica Constabulary Force has signalled that they will not be processing new Police Records.
- Suspending the collection of Driver’s Licence Examination Fee, as the Island Traffic Authority, Examination Depots have suspended Driver’s Licence tests.
- Suspending the issuance of Motor Vehicle Titles, except where considered urgent.
- Cancelling all Special Taxpayer Education Programme (STAP) sessions, workshops, seminars, advisory visits, presentations and speaking engagements.
- Limiting the direct interactions between Compliance and Audit Officers with clients while performing their duties.
Please be mindful that we will be operating with a reduced number of staff, as some of our team members have been permitted to accommodate their children’s stay at home due to the closure of schools, as well as others who reside in the community quarantined by the Government or may be self-quarantined due to recent overseas travel or possible trace contact with affected persons will not be available.
TAJ will continue to take measures to safeguard the well-being and safety of our staff, customers and other stakeholders. Our offices will be firmly enforcing the practice and promotion of good hand hygiene and social distancing, in keeping with recommended guidelines from the Ministry of Health and Wellness. As such TAJ has already increased cleaning and sterilizing of high traffic surfaces at our locations daily, as well as provided hand sanitizer/alcohol for use by staff and at customer points of entry.
We will continue to monitor information from the Ministry of Health and Wellness and other official sources and will keep you updated on our operations.
Persons who have any queries or need special assistance with tax related matters, may call our Customer Care Center at 888-TAX HELP (829-9417). In the case of Large Taxpayers, they are advised to contact their assigned Client Relationship Manager (CRM).